How can I raise a query, issue or complaint?
Booking related question or query
If you have a question or query, your best point of contact will be the Travel Advisor you made your booking with. If you made an online booking, call 1300 435 569 and speak with our Call Centre team.
Feedback and Complaints
You can direct any feedback or complaints about your booking, us or any other matter to either your Travel Advisor, the Store Team Leader or by the email contacts below
| Matter | Email or Postal Address |
|---|---|
| Complaints | complaints@htg.com.au |
| Feedback | feedback@htg.com.au |
| Mailing Address | 450 Hunter Street, Newcastle, NSW, 2300 AU |